Frequently Asked Questions
What is WHOOP 5.0?
WHOOP is a 24/7 wearable health and fitness coach that tracks three core metrics: Sleep (tracks sleep stages, disturbances, and sleep quality to tell you how well you actually recovered), Recovery (gives you a daily Recovery score 0β100% based on HRV, resting heart rate, sleep performance, and more), and Strain (measures cardiovascular load throughout the day so you know when to push and when to rest). WHOOP 5.0 features an upgraded sensor array, longer battery life, and improved accuracy over previous generations. There is no screen β WHOOP is designed to be worn 24/7 without distraction, syncing data to the WHOOP app on your phone.
What is the difference between WHOOP 5.0 (Peak) and WHOOP MG (Life)?
Both WHOOP 5.0 (Peak) and WHOOP MG (Life) track Sleep, Recovery, and Strain. The key difference is that WHOOP MG adds ECG and blood pressure monitoring capabilities. Choose WHOOP MG if medical-grade health metrics are a priority.
What is included with a WHOOP subscription?
A WHOOP subscription includes a free WHOOP 5.0 or WHOOP MG device with your 1-year or 24-month membership. WHOOP tracks Sleep, Recovery, and Strain 24/7 and syncs data to the WHOOP app.
Is Bikers.SG an official WHOOP partner?
Yes. Bikers.SG is a registered WHOOP affiliate partner in Singapore under Waaha Technology Pte Limited. Signing up through our link at join.whoop.com/bikerssg gives you the maximum available new member savings, automatically applied at WHOOP's checkout.
How do I get a WHOOP discount or save money on WHOOP?
New WHOOP members can save up to $30 by signing up through our link β simply visit join.whoop.com/bikerssg. No discount code required β savings are applied automatically at checkout on WHOOP's website.
Step-by-step: How do I claim my savings?
1. Go to join.whoop.com/bikerssg β do not navigate away from this link. 2. Select your preferred subscription plan (1-year or 24-month). 3. Choose your WHOOP 5.0 or WHOOP MG device. 4. Tap Continue β do not go back to the previous page. If you need to change the band, start over from Step 1. 5. Add accessories if any, then complete checkout on WHOOP's website β savings are applied automatically. 6. Your WHOOP ships directly from WHOOP to your address (for supported countries).
Is the discount available for existing WHOOP customers?
No. The discount is available for first-time WHOOP subscribers only. If you use an email already registered with WHOOP, the discount will not apply.
Can I also buy WHOOP Peak directly from Bikers.SG?
Yes. If you prefer to order from our local Singapore stock, you can purchase WHOOP Peak at SGD 400 directly from our store. Note that the up-to-$30 discount does not apply to direct purchases from Bikers.SG.
Does WHOOP ship to Malaysia?
WHOOP does not currently ship directly to Malaysia. You have two options: (1) Order via our link at join.whoop.com/bikerssg and ship to a friend or colleague in Singapore, who can then forward it to you. (2) Buy directly from Bikers.SG β we ship internationally and delivery charges are calculated at checkout. Read our full WHOOP International Proxy Shipping Guide at bikers.sg/pages/whoop-proxy-shipping-instructions.
Does WHOOP ship to Philippines, Vietnam, Indonesia, or other Southeast Asian countries?
WHOOP does not currently ship directly to the Philippines, Vietnam, Indonesia, or most Southeast Asian countries outside Singapore. Options: order via our link to a SG address, or buy directly from Bikers.SG. Read our full WHOOP International Proxy Shipping Guide at bikers.sg/pages/whoop-proxy-shipping-instructions.
I am travelling to Singapore β can I order WHOOP through Bikers.SG?
Yes. Order via our link to a SG address (hotel/friend) if your stay allows 4β7 business days for delivery, or buy directly from Bikers.SG local stock for same-day Grab/Lalamove delivery. Read the WHOOP Travellers to Singapore Ordering Guide at bikers.sg/pages/whoop-travellers-singapore.
How long does WHOOP take to deliver to Singapore?
When ordering via our link, WHOOP ships from their own warehouse and delivery to Singapore typically takes 4β7 business days or longer. For faster fulfilment, order directly from Bikers.SG local stock.
Will I be charged GST on my WHOOP order? Does it affect my savings?
Singapore's GST of 9% applies to orders above SGD 400 at WHOOP's checkout. A 12-month subscription may fall below the threshold; a 24-month subscription or add-on bands may push you above it, triggering GST that offsets savings. Tip: purchase replacement bands separately from Bikers.SG to keep your WHOOP checkout below the GST threshold. Whether GST is applied is entirely at WHOOP's discretion β Bikers.SG has no control over WHOOP's tax calculation.
Are Bikers.SG replacement bands official WHOOP products?
No. These are third-party replacement bands by Bikers.SG. They carry no WHOOP logo and are not manufactured by WHOOP. They are fully compliant alternatives that have undergone multiple rounds of factory quality checks.
Are the replacement bands compatible with WHOOP 5.0 and WHOOP MG?
Yes β all Bikers.SG replacement bands are compatible with both WHOOP 5.0 (Peak) and WHOOP MG (Life). The connector fit has been specifically improved for WHOOP 5.0.
Does ECG work with replacement bands?
ECG works on WHOOP MG only. All Bikers.SG replacement bands feature ECG indents on the metal frame, but ECG functionality is not supported on WHOOP 5.0. This is a WHOOP hardware limitation, not a band limitation.
Where do the replacement bands ship from?
All replacement bands ship from Singapore, by Bikers.SG β a registered business under Waaha Technology Pte Limited. Local delivery and self-collection options are available.
Why should I buy replacement bands from Bikers.SG instead of from WHOOP?
Purchasing replacement bands from Bikers.SG separately keeps your WHOOP order value lower β helping you stay below the SGD 400 GST threshold at WHOOP's checkout. Our OEM bands are tested for great fit and quality, and are compatible with both WHOOP 5.0 and WHOOP MG. Shop at bikers.sg/collections/whoop-oem-replacement-bands.
What is the SuperKnit band made of?
Micro-filament nylon yarn with an antimicrobial coating β breathable, durable, and comfortable for all-day wear. Glossy stainless-steel MG-style curved clasp with ECG indents.
Does the SuperKnit band have antimicrobial properties?
Yes. The SuperKnit features an antimicrobial coating to help resist odour over time. Effectiveness naturally reduces with regular washing but the band remains fully functional and comfortable.
How often should I wash the SuperKnit band?
Every 3β4 wears with soap and water. Air dry completely before reattaching. Clean your WHOOP sensor at least 2β3 times per week.
Will the SuperKnit band shrink or stretch after washing?
No. The micro-filament nylon is designed to maintain its fit and shape after multiple washes.
What colours is the SuperKnit band available in?
8 colours: Black Gold, Grey Gold, Aurora, Emerald, DBlue, LBlue, Green, and Lilac. Glossy stainless-steel frames.
What is the CloudKnit band made of?
98% cashmere, 2% elastane, 1% polyamide β a soft cashmere-blend knit. Stainless-steel MG-style curved clasp with ECG indents. Currently available in Beige.
How do I wash the CloudKnit band?
Treat like a wool sweater. Soak in warm water for 10 minutes, hand wash with gentle soap, rinse thoroughly, and lay flat to dry. Do not wring or twist.
Will the CloudKnit band shrink or stretch after washing?
When cared for correctly β hand wash and lay flat to dry β the band maintains its fit and shape. Avoid machine washing, tumble drying, or wringing.
Is the CloudKnit band suitable for sensitive skin?
CloudKnit is a cashmere-blend and may cause irritation for individuals with sensitive skin. If irritation occurs, remove the band and allow the skin to rest.
Can I wear WHOOP on my bicep?
Yes β the CoreKnit Bicep band is specifically designed for upper arm placement. Ideal for training sessions where wrist placement is not practical.
What is the CoreKnit band made of?
Lightweight black nylon with an antimicrobial coating. Matte stainless-steel MG-style curved clasp with ECG indents.
How often should I wash the CoreKnit band?
Every 3β4 wears with soap and water. Air dry completely before reattaching. Clean your WHOOP sensor at least 2β3 times per week.
Is the SportFlex Silicone band compatible with WHOOP 5.0 and MG?
Yes β compatible with both WHOOP 5.0 (Peak) and WHOOP MG (Life). Connector fit specifically improved for WHOOP 5.0.
Does ECG work with the SportFlex Silicone band?
ECG works on WHOOP MG only. This is a WHOOP hardware limitation, not a band limitation.
How often should I wash the SportFlex Silicone band?
Every 3β4 wears with soap and water. Air dry completely before reattaching. Clean your WHOOP sensor at least 2β3 times per week.
Will the SportFlex Silicone band shrink or stretch after washing?
No. The silicone material is designed to maintain its fit and shape after multiple washes.
What are the differences among the three primary WHOOP membership tiers?
WHOOP One: $149/year first year ($199 renewal), ships Certified Pre-Owned WHOOP 4.0 + Onyx SuperKnit Band + wired Basic Charger, includes Sleep/Strain/Recovery, VO2 Max, AI Coach, Journal, Trends. WHOOP Peak: $239/year ($199 in US/MX/CA/EU/UK), ships WHOOP 5.0 + Obsidian SuperKnit Band + wireless PowerPack, adds Health Monitor (HRV, RHR, Respiratory Rate), Stress Monitor, Healthspan. WHOOP Life: $359/year, ships WHOOP 5.0 MG + Obsidian SuperKnit Luxe Band + wireless PowerPack, adds Daily Blood Pressure Insights, Heart Screener (ECG & AFib Notifications), Priority Phone Support.
What billing schedules and payment structures are available for WHOOP?
WHOOP operates on an annual upfront billing model with automatic renewal. Month-to-month billing is available only after completing the initial 12-month commitment: WHOOP One $25/month, WHOOP Peak $30/month, WHOOP Life $40/month.
Which WHOOP features are subject to regulatory restrictions?
ECG readings, irregular heart rhythm notifications (IHRN), and daily blood pressure insights are exclusively supported on the WHOOP MG sensor (WHOOP Life subscription). These features may be geo-restricted in certain countries due to regional healthcare regulations.
Can US residents use FSA or HSA funds for WHOOP purchases?
Yes. WHOOP annual memberships, physical battery packs, and advanced lab tests are eligible health expenses. Members can pay via the Truemed checkout integration or submit a manual reimbursement claim. Monthly subscription payments are ineligible. Advanced Labs purchases use Truemed receipts, not UPC codes, and can only be purchased for the primary account owner.
What are the UPC codes for WHOOP products for FSA/HSA reimbursement?
WHOOP One 12-Month: 810114364109. WHOOP Peak 12-Month: 810114364116. WHOOP Life 12-Month: 810114364123. WHOOP 4.0 12-Month: 810114360217. WHOOP 4.0 24-Month: 810114360194. WHOOP 4.0 Battery Pack: 810114360019. WHOOP Wireless Battery Pack: 810114363355. WHOOP Basic Charger: 810114363362.
How does upgrading a WHOOP membership tier work?
Members can upgrade at any time through the WHOOP app by paying a prorated upgrade fee. New hardware is shipped immediately. WHOOP One to Peak: WHOOP 5.0 + Obsidian SuperKnit Band + wireless PowerPack. WHOOP One to Life: WHOOP 5.0 MG + Obsidian SuperKnit Luxe Band + wireless PowerPack. WHOOP Peak to Life: WHOOP 5.0 MG + Obsidian SuperKnit Luxe Band + wireless PowerPack. Old hardware does not need to be returned. Month-to-month members can upgrade by paying a one-time fee without committing to a new annual plan.
Can a member downgrade their WHOOP membership tier?
Yes. Downgrades take effect at the end of the current billing cycle. No hardware exchange is required β the member retains their existing device but loses higher-tier feature access.
How do I cancel my WHOOP membership?
Open the WHOOP app, tap More, then My Account, then Membership. Scroll to the bottom and select Cancel Membership. Follow the on-screen prompts to confirm. Cancellation takes effect at the end of the current billing period and access continues until expiry.
What is WHOOP's refund policy?
WHOOP offers a 30-day return window for new memberships. Cancel within 30 days and return hardware in original condition for a full refund. After 30 days, memberships are non-refundable. Accessories must be unused and in original packaging.
Can I pause my WHOOP membership?
WHOOP does not currently offer a formal pause feature. Cancel before your renewal date to avoid being charged, then re-subscribe when ready. Re-subscribing is treated as a new membership.
What happens to my data if I cancel WHOOP?
WHOOP retains member data for a period after cancellation. Re-subscribing within the retention window restores historical sleep, recovery, and strain records. Review WHOOP's current privacy policy for up-to-date retention details.
How do I clean my WHOOP sensor?
Clean the WHOOP sensor at least 2β3 times per week. Remove the sensor from the band clasp, rinse under warm running water, gently scrub the optical sensor window with a soft cloth or toothbrush and mild soap, rinse thoroughly, pat dry, and air dry completely before reinserting. Do not submerge in cleaning solutions or use abrasive materials.
Is WHOOP waterproof?
WHOOP 5.0 and WHOOP MG are water-resistant and rated for swimming and showering. Avoid prolonged submersion beyond the rated depth and do not expose to high-pressure water jets.
How do I charge my WHOOP?
WHOOP 5.0 and WHOOP MG charge via the included wireless PowerPack (WHOOP Peak and Life) or wired Basic Charger (WHOOP One). The PowerPack slides onto the sensor while still on your wrist. Charge the PowerPack itself via USB-C.
How long does the WHOOP battery last?
WHOOP 5.0 and WHOOP MG offer up to 14 days of battery life on a full charge under typical usage conditions. Battery life may vary based on Bluetooth connectivity, data sync frequency, and ambient temperature.
What should I do if my WHOOP is not syncing?
1. Ensure Bluetooth is enabled and the WHOOP app is running in the background. 2. Force-close and reopen the WHOOP app. 3. Restart your phone. 4. Check the WHOOP app is updated to the latest version. 5. If the issue persists, hold the button on the PowerPack or charger for 10 seconds while connected to the sensor to restart the device.
What should I do if my WHOOP sensor is not tracking accurately?
Inaccurate readings are most commonly caused by a dirty optical sensor window, an improperly fitted band, or wearing the device too loosely. Ensure the sensor sits snugly against the skin approximately one finger-width above the wrist bone. Clean the sensor window and check that the band clasp is fully locked.
What is WHOOP Body?
WHOOP Body is a line of performance apparel with integrated pockets and sleeves to hold the WHOOP sensor in alternative wearing positions including the upper arm, forearm, calf, and torso. It allows members to wear WHOOP discreetly during activities where wrist placement is impractical or restricted.
What WHOOP Body products are available?
WHOOP Body Any-Wear Sleeve (upper arm or forearm, for CrossFit/combat sports), Performance Shorts (thigh or hip, for running/cycling/gym), Tank Top (chest or back, for yoga/Pilates), Leggings (calf or thigh, for running/yoga/recovery), Sports Bra (chest or back, for high-intensity training/running).
Does WHOOP Body affect data accuracy?
WHOOP Body garments are designed to maintain consistent sensor contact with the skin. Data accuracy in non-wrist positions may vary slightly, particularly for heart rate during high-intensity activities. WHOOP recommends wrist placement as the primary position for optimal accuracy.
Are WHOOP Body products available through Bikers.SG?
WHOOP Body apparel is not currently stocked by Bikers.SG. These products are available directly through WHOOP's website. For replacement bands and accessories compatible with WHOOP 5.0 and WHOOP MG, visit bikers.sg/collections/whoop-oem-replacement-bands.