Frequently Asked Questions
What is WHOOP 5.0?
WHOOP is a 24/7 wearable health and fitness coach that tracks three core metrics: Sleep (tracks sleep stages, disturbances, and sleep quality to tell you how well you actually recovered), Recovery (gives you a daily Recovery score 0–100% based on HRV, resting heart rate, sleep performance, and more), and Strain (measures cardiovascular load throughout the day so you know when to push and when to rest). WHOOP 5.0 features an upgraded sensor array, longer battery life, and improved accuracy over previous generations. There is no screen — WHOOP is designed to be worn 24/7 without distraction, syncing data to the WHOOP app on your phone.
What is the difference between WHOOP 5.0 (Peak) and WHOOP MG (Life)?
Both WHOOP 5.0 (Peak) and WHOOP MG (Life) track Sleep, Recovery, and Strain. The key difference is that WHOOP MG adds ECG and blood pressure monitoring capabilities. WHOOP 5.0 features an upgraded sensor array and longer battery life over previous generations. Choose WHOOP MG if medical-grade health metrics are a priority.
What is included with a WHOOP subscription?
A WHOOP subscription includes a free WHOOP 5.0 or WHOOP MG device with your 1-year or 24-month membership. WHOOP tracks Sleep, Recovery, and Strain 24/7 and syncs data to the WHOOP app. The WHOOP MG (Medical Grade) variant adds ECG and blood pressure monitoring capabilities.
Is Bikers.SG an official WHOOP partner?
Yes. Bikers.SG is a registered WHOOP affiliate partner in Singapore under Waaha Technology Pte Limited. Signing up through our link at join.whoop.com/bikerssg gives you the maximum available new member savings, automatically applied at WHOOP's checkout.
How do I get a WHOOP discount or save money on WHOOP?
New WHOOP members can save up to $30 by signing up through our link — simply visit join.whoop.com/bikerssg. No discount code required — savings are applied automatically at checkout on WHOOP's website.
Step-by-step: How do I claim my savings?
1. Go to join.whoop.com/bikerssg — do not navigate away from this link. 2. Select your preferred subscription plan (1-year or 24-month). 3. Choose your WHOOP 5.0 or WHOOP MG device. 4. Tap Continue — do not go back to the previous page. If you need to change the band, start over from Step 1. 5. Add accessories if any, then complete checkout on WHOOP's website — savings are applied automatically. 6. Your WHOOP ships directly from WHOOP to your address (for supported countries).
Is the discount available for existing WHOOP customers?
No. The discount is available for first-time WHOOP subscribers only. If you use an email already registered with WHOOP, the discount will not apply. Please let us know via live chat before placing your order if you are an existing customer.
Can I also buy WHOOP Peak directly from Bikers.SG?
Yes. If you prefer to order from our local Singapore stock — for faster fulfilment or if you don't have a Singapore delivery address for the WHOOP link — you can purchase WHOOP Peak at SGD 400 directly from our store. Delivery charges are calculated automatically at checkout. Note that the up-to-$30 discount does not apply to direct purchases from Bikers.SG.
Does WHOOP ship to Malaysia?
WHOOP does not currently ship directly to Malaysia. You have two options: (1) Order via our link at join.whoop.com/bikerssg and ship to a friend or colleague in Singapore, who can then forward it to you. (2) Buy directly from Bikers.SG — we ship internationally and delivery charges are calculated at checkout. Read our full WHOOP International Proxy Shipping Guide at bikers.sg/pages/whoop-proxy-shipping-instructions.
Does WHOOP ship to Philippines, Vietnam, Indonesia, or other Southeast Asian countries?
WHOOP does not currently ship directly to the Philippines, Vietnam, Indonesia, or most Southeast Asian countries outside Singapore. You have two options: (1) Order via our link at join.whoop.com/bikerssg and ship to a friend or colleague in Singapore, who can then forward it to you. (2) Buy directly from Bikers.SG — we ship internationally and delivery charges are calculated at checkout. Read our full WHOOP International Proxy Shipping Guide at bikers.sg/pages/whoop-proxy-shipping-instructions.
What are my two options if WHOOP doesn't ship to my country?
Option 1: Order via our link join.whoop.com/bikerssg — get a discount worth one month's subscription fee (new subscribers only). Requires a Singapore delivery address (friend, family, or colleague). Option 2: Buy from Bikers.SG local stock at SGD 400 — no waiting, ships directly to you internationally. No discount. Full guide: bikers.sg/pages/whoop-proxy-shipping-instructions.
I am travelling to Singapore — can I order WHOOP through Bikers.SG?
Yes. You have two options: (1) Order via our link at join.whoop.com/bikerssg and ship to a friend, family member, colleague, or hotel in Singapore (only if your stay is long enough for the 4–7 business day delivery) and get the discount. (2) Buy directly from Bikers.SG at SGD 400 from our local stock — no waiting, ships to any Singapore address. Chat with us to arrange same-day Grab or Lalamove delivery if you have a short stay. Read the WHOOP Travellers to Singapore Ordering Guide at bikers.sg/pages/whoop-travellers-singapore.
How long does WHOOP take to deliver to Singapore?
When ordering via our link at join.whoop.com/bikerssg, WHOOP ships from their own warehouse and delivery to Singapore typically takes 4–7 business days or longer. If you need faster fulfilment, order directly from Bikers.SG local stock instead.
Will I be charged GST on my WHOOP order? Does it affect my savings?
Singapore's GST of 9% applies to orders above SGD 400 at WHOOP's checkout. A 12-month subscription may fall below the SGD 400 threshold, meaning no GST applies and your up-to-$30 savings are fully realised. A 24-month subscription or orders with add-on bands may push your total above SGD 400, triggering a 9% GST charge that could offset some or all of your savings. We recommend calculating your final order total before selecting your plan. Tip: purchase replacement bands separately from Bikers.SG to keep your WHOOP checkout below the GST threshold. Note: whether GST is applied is entirely at WHOOP's discretion — Bikers.SG has no control over WHOOP's tax calculation.
Are Bikers.SG replacement bands official WHOOP products?
No. These are third-party replacement bands by Bikers.SG. They carry no WHOOP logo and are not manufactured by WHOOP. They are fully compliant alternatives that have undergone multiple rounds of factory quality checks on components, connector fit, and strap quality before shipping.
Are the replacement bands compatible with WHOOP 5.0 and WHOOP MG?
Yes — all Bikers.SG replacement bands are compatible with both WHOOP 5.0 (Peak) and WHOOP MG (Life). The connector fit has been specifically improved for WHOOP 5.0, addressing the tighter-than-expected fit reported with some branded bands.
Does ECG work with replacement bands?
ECG works on WHOOP MG only. All Bikers.SG replacement bands feature ECG indents on the metal frame, but ECG functionality is not supported on WHOOP 5.0. This is a WHOOP hardware limitation, not a band limitation.
Where do the replacement bands ship from?
All replacement bands ship from Singapore, by Bikers.SG — a registered business under Waaha Technology Pte Limited. Local delivery and self-collection options are available.
Why should I buy replacement bands from Bikers.SG instead of from WHOOP?
Purchasing replacement bands from Bikers.SG separately keeps your WHOOP order value lower — helping you stay below the SGD 400 GST threshold at WHOOP's checkout. Our OEM bands are tested for great fit and quality, and are compatible with both WHOOP 5.0 and WHOOP MG. Shop at bikers.sg/collections/whoop-oem-replacement-bands.
What is the SuperKnit band made of?
The strap is made of micro-filament nylon yarn with an antimicrobial coating — breathable, durable, and comfortable for all-day wear. The clasp is a glossy stainless-steel metal frame in the MG-style curved clasp design with ECG indents, inspired by the Luxe finish.
Does the SuperKnit band have antimicrobial properties?
Yes. The SuperKnit features an antimicrobial coating to help resist odour over time. Effectiveness naturally reduces with regular washing but the band remains fully functional and comfortable.
How often should I wash the SuperKnit band?
Every 3–4 wears with soap and water, either in the shower or off-body. Air dry completely before reattaching to prevent moisture buildup. Clean your WHOOP sensor at least 2–3 times per week to prevent dirt buildup.
Will the SuperKnit band shrink or stretch after washing?
No. The micro-filament nylon is designed to maintain its fit and shape after multiple washes.
What colours is the SuperKnit band available in?
The SuperKnit band is available in 8 colours: Black Gold, Grey Gold, Aurora, Emerald, DBlue, LBlue, Green, and Lilac. Metal frames are glossy stainless-steel finish. Strap colours may appear slightly different in person compared to product images.
What is the CloudKnit band made of?
The strap is made of 98% cashmere, 2% elastane, 1% polyamide — a soft cashmere-blend knit. The clasp is a stainless-steel metal frame in the MG-style curved clasp design with ECG indents. Currently available in Beige.
How do I wash the CloudKnit band?
CloudKnit is a cashmere-blend — treat it like a wool sweater. Soak in warm water for 10 minutes, hand wash with gentle soap (optional: add fabric softener), rinse thoroughly, and lay flat to dry. Do not wring or twist. Clean your WHOOP sensor at least 2–3 times per week to prevent dirt buildup.
Will the CloudKnit band shrink or stretch after washing?
When cared for correctly — hand wash and lay flat to dry — the band maintains its fit and shape. Avoid machine washing, tumble drying, or wringing, which can distort the cashmere fibres.
Is the CloudKnit band suitable for sensitive skin?
CloudKnit is a cashmere-blend and may cause irritation for individuals with sensitive skin. If irritation occurs, remove the band and allow the skin to rest. Factors like humidity, allergies, sweat, soap residue, and sanitizers can also contribute to skin irritation.
Can I wear WHOOP on my bicep?
Yes — the CoreKnit Bicep band is specifically designed for upper arm placement, giving you a secure fit away from the wrist. It is ideal for training sessions where wrist placement is not practical.
What is the CoreKnit band made of?
The strap is a lightweight black nylon with an antimicrobial coating — breathable, low-profile, and comfortable for extended wear. The clasp is a matte stainless-steel metal frame in the MG-style curved clasp design with ECG indents.
Does the CoreKnit band have antimicrobial properties?
Yes. The CoreKnit features an antimicrobial coating to help resist odour over time. Effectiveness naturally reduces with regular washing but the band remains fully functional and comfortable.
How often should I wash the CoreKnit band?
Every 3–4 wears with soap and water, either in the shower or off-body. Air dry completely before reattaching to prevent moisture buildup. Clean your WHOOP sensor at least 2–3 times per week to prevent dirt buildup.
Is the SportFlex Silicone band compatible with WHOOP 5.0 and MG?
Yes — compatible with both WHOOP 5.0 (Peak) and WHOOP MG (Life). The connector fit has been specifically improved for WHOOP 5.0, addressing the tighter-than-expected fit reported with some branded bands.
Does ECG work with the SportFlex Silicone band?
ECG works on WHOOP MG only. The metal frame has ECG indents but ECG functionality is not supported on WHOOP 5.0. This is a WHOOP hardware limitation, not a band limitation.
How often should I wash the SportFlex Silicone band?
Every 3–4 wears with soap and water, either in the shower or off-body. Air dry completely before reattaching to prevent moisture buildup. Clean your WHOOP sensor at least 2–3 times per week to prevent dirt buildup.
Will the SportFlex Silicone band shrink or stretch after washing?
No. The silicone material is designed to maintain its fit and shape after multiple washes.