WHOOP ONE, Peak & Life – Complete FAQ
Everything you need to know about WHOOP ONE, Peak and Life with WHOOP 5.0 and WHOOP MG — from subscriptions and ordering to replacement bands and shipping. Can't find your answer? Chat with us and we'll help.
📱 WHOOP Subscription & Device
What is WHOOP 5.0?
WHOOP is a 24/7 wearable health and fitness coach that tracks three core metrics:
- Sleep — tracks sleep stages, disturbances, and sleep quality to tell you how well you actually recovered.
- Recovery — gives you a daily Recovery score (0–100%) based on HRV, resting heart rate, sleep performance, and more.
- Strain — measures cardiovascular load throughout the day so you know when to push and when to rest.
WHOOP 5.0 features an upgraded sensor array, longer battery life, and improved accuracy over previous generations. There is no screen — WHOOP is designed to be worn 24/7 without distraction, syncing data to the WHOOP app on your phone.
What is the difference between WHOOP ONE, Peak and Life?
WHOOP ONE and Peak both use WHOOP 5.0. ONE includes core Sleep, Recovery and Strain insights, steps and activity monitoring, personalised coaching, VO₂ Max and heart rate zones, a haptic alarm and Women’s Hormonal Insights. Peak adds Healthspan with WHOOP Age and Pace of Aging, Stress Monitor and Health Monitor with alerts. Life uses WHOOP MG and adds MG-specific features. ECG and Irregular Heart Rhythm Notifications are currently unavailable in Singapore; check WHOOP’s current country and eligibility requirements.
What is included with a WHOOP subscription?
ONE includes WHOOP 5.0, a wired Basic Charger and a CoreKnit Jet Black band. Peak includes WHOOP 5.0, a wireless PowerPack and a SuperKnit Obsidian band. Life includes WHOOP MG, a wireless PowerPack and a SuperKnit Luxe Obsidian band. Each Bikers.SG local-stock device package includes 12 months of its selected membership.
Does the Bikers.SG local-stock WHOOP ONE include 12 months of membership?
Yes. The Bikers.SG WHOOP ONE local-stock package includes 12 months of ONE membership, a WHOOP 5.0 device, a wired Basic Charger and a CoreKnit Jet Black band. It does not include Peak’s Healthspan, Stress Monitor or Health Monitor features, a wireless PowerPack or a SuperKnit band. Check the product listing for current price and availability.
Shop WHOOP ONE Singapore stock
Does the Bikers.SG local-stock WHOOP Peak include 12 months of membership?
Yes. It includes 12 months of WHOOP Peak membership, a WHOOP 5.0 device, Wireless PowerPack and SuperKnit Band, plus WHOOP’s lifetime warranty. Membership starts when you unbox and pair the device with the WHOOP app; no separate discount-link order is needed.
Does the Bikers.SG local-stock WHOOP Life include 12 months of membership?
Yes. It includes 12 months of WHOOP Life membership, a WHOOP MG device, Wireless PowerPack and SuperKnit Luxe Band, plus WHOOP’s lifetime warranty. Membership starts when you unbox and pair the device with the WHOOP app; no separate discount-link order is needed.
Is Bikers.SG an official WHOOP partner?
Yes. Bikers.SG is an official WHOOP affiliate partner. Our discount link is for eligible new subscribers; we also offer WHOOP products from our Singapore local stock.
💰 Ordering & Discount
How do I get a WHOOP discount or save money on WHOOP?
Eligible new subscribers can check available savings through join.whoop.com/bikerssg when ordering directly from WHOOP to their own address in a country accepted at WHOOP checkout. Savings and eligibility are shown at WHOOP checkout and do not apply to Bikers.SG local-stock orders.
Step-by-step: How do I claim my savings?
Open join.whoop.com/bikerssg, choose an eligible membership and review the savings at WHOOP checkout. Enter your own delivery address in a country accepted by WHOOP; do not enter Bikers.SG's address for a referral order.
Is the discount available for existing WHOOP customers?
The referral offer is for eligible new subscribers. Check eligibility and the final amount at WHOOP checkout before paying.
Can I buy WHOOP ONE, Peak or Life directly from Bikers.SG?
Yes. Choose WHOOP ONE Singapore stock, WHOOP Peak Singapore stock or WHOOP Life Singapore stock. Each local-stock device package includes 12 months of the selected membership. Standard Singapore delivery typically takes 2–3 business days. Check current prices and availability on the product pages.
📦 Shipping & Travellers
Does WHOOP ship to Malaysia?
Check your own Malaysian address at WHOOP's current checkout to see whether direct shipping is offered. If it is not, consider Bikers.SG ONE, Peak or Life local stock for Bikers.SG-managed international delivery. Do not enter Bikers.SG's address for a WHOOP referral order.
Does WHOOP ship to Philippines, Vietnam, Indonesia, or other Southeast Asian countries?
WHOOP's accepted delivery destinations can change. Check your own address at WHOOP checkout; if direct delivery is unavailable, check Bikers.SG local-stock ONE, Peak or Life for international delivery options or contact us before ordering.
I am travelling to Singapore — can I order WHOOP through Bikers.SG?
Yes. For a short visit or Singapore race week, check Bikers.SG local-stock ONE, Peak and Life and tell us your departure date before ordering. Standard Singapore delivery typically takes 2–3 business days; ask about paid urgent delivery or arrange free collection in advance. See bikers.sg/pages/whoop-travellers-singapore.
How long does WHOOP take to deliver to Singapore?
Bikers.SG local-stock orders typically take 2–3 business days by standard Singapore delivery. Direct orders through WHOOP normally take 4–10 business days and may take longer; check WHOOP's checkout estimate if ordering to your own accepted address.
Can you deliver WHOOP to my hotel when I am not there?
Select the same-day delivery option at checkout for an additional fee, including delivery to a Singapore hotel address. You do not need to be at the hotel: provide the hotel name and full address, your guest name and room number so we can leave the package with the concierge. Check that your hotel accepts guest deliveries. Contact us before ordering if you need delivery by a particular time.
Can you deliver WHOOP ONE internationally?
Yes. Bikers.SG offers delivery from Singapore to selected destinations, including Malaysia, Philippines, Vietnam, Indonesia, Brunei, Cambodia, Maldives and many more. Shipping options, charges and timing depend on your address; contact us if checkout does not show an option.
🧾 GST & Pricing
Will I be charged GST on my WHOOP order? Does it affect my savings?
GST is not charged on Bikers.SG orders, so there is no GST from a Bikers.SG purchase to reclaim. For a separate direct WHOOP order, review any tax and your final total at WHOOP checkout; Bikers.SG does not control WHOOP's tax calculation.
💪 Replacement Bands – General
Are Bikers.SG replacement bands official WHOOP products?
No. These are third-party replacement bands by Bikers.SG. They carry no WHOOP logo and are not manufactured by WHOOP. They are fully compliant alternatives that have undergone multiple rounds of factory quality checks.
Are the replacement bands compatible with WHOOP 5.0 and WHOOP MG?
Yes — all Bikers.SG replacement bands are compatible with both WHOOP 5.0 (ONE and Peak) and WHOOP MG (Life). The connector fit has been specifically improved for WHOOP 5.0.
Does ECG work with replacement bands?
ECG works on WHOOP MG only. All Bikers.SG replacement bands feature ECG indents on the metal frame, but ECG functionality is not supported on WHOOP 5.0. This is a WHOOP hardware limitation, not a band limitation.
Where do the replacement bands ship from?
All replacement bands ship from Singapore, by Bikers.SG — a registered business under Waaha Technology Pte Limited. Local delivery and self-collection options are available.
Why should I buy replacement bands from Bikers.SG instead of from WHOOP?
Bikers.SG offers third-party replacement bands for compatible WHOOP devices. They are not manufactured or endorsed by WHOOP; check individual band listings for fit and current availability.
🧵 SuperKnit Band
What is the SuperKnit band made of?
Micro-filament nylon yarn with an antimicrobial coating — breathable, durable, and comfortable for all-day wear. Glossy stainless-steel MG-style curved clasp with ECG indents.
Does the SuperKnit band have antimicrobial properties?
Yes. The SuperKnit features an antimicrobial coating to help resist odour over time.
How often should I wash the SuperKnit band?
Every 3–4 wears with soap and water. Air dry completely before reattaching. Clean your WHOOP sensor at least 2–3 times per week.
Will the SuperKnit band shrink or stretch after washing?
No. The micro-filament nylon is designed to maintain its fit and shape after multiple washes.
What colours is the SuperKnit band available in?
8 colours: Black Gold, Grey Gold, Aurora, Emerald, DBlue, LBlue, Green, and Lilac. Glossy stainless-steel frames.
☁️ CloudKnit Band
What is the CloudKnit band made of?
98% cashmere, 2% elastane, 1% polyamide — a soft cashmere-blend knit. Stainless-steel MG-style curved clasp with ECG indents. Currently available in Beige.
How do I wash the CloudKnit band?
Treat like a wool sweater. Soak in warm water for 10 minutes, hand wash with gentle soap, rinse thoroughly, and lay flat to dry. Do not wring or twist.
Will the CloudKnit band shrink or stretch after washing?
When cared for correctly — hand wash and lay flat to dry — the band maintains its fit and shape. Avoid machine washing, tumble drying, or wringing.
Is the CloudKnit band suitable for sensitive skin?
CloudKnit is a cashmere-blend and may cause irritation for individuals with sensitive skin. If irritation occurs, remove the band and allow the skin to rest.
💪 CoreKnit Bicep Band
Can I wear WHOOP on my bicep?
Yes — the CoreKnit Bicep band is specifically designed for upper arm placement. Ideal for training sessions where wrist placement is not practical.
What is the CoreKnit band made of?
Lightweight black nylon with an antimicrobial coating. Matte stainless-steel MG-style curved clasp with ECG indents.
How often should I wash the CoreKnit band?
Every 3–4 wears with soap and water. Air dry completely before reattaching. Clean your WHOOP sensor at least 2–3 times per week.
🏋️ SportFlex Silicone Band
Is the SportFlex Silicone band compatible with WHOOP 5.0 and MG?
Yes — compatible with both WHOOP 5.0 (ONE and Peak) and WHOOP MG (Life). Connector fit specifically improved for WHOOP 5.0.
Does ECG work with the SportFlex Silicone band?
ECG works on WHOOP MG only. This is a WHOOP hardware limitation, not a band limitation.
How often should I wash the SportFlex Silicone band?
Every 3–4 wears with soap and water. Air dry completely before reattaching. Clean your WHOOP sensor at least 2–3 times per week.
Will the SportFlex Silicone band shrink or stretch after washing?
No. The silicone material is designed to maintain its fit and shape after multiple washes.
Still have questions? Chat with us — we're happy to help.
WHOOP Membership Tiers, Hardware Inclusions, and Core Features
What are the differences among the three primary WHOOP membership tiers?
WHOOP ONE vs Peak vs Life
Start with WHOOP ONE for core sleep, recovery and strain insights at a lower membership price. ONE and Peak both include the WHOOP 5.0 device; the membership features and included accessories differ.
| Included | WHOOP ONE | WHOOP Peak | WHOOP Life |
|---|---|---|---|
| Device | WHOOP 5.0 | WHOOP 5.0 | WHOOP MG |
| Local-stock membership | 12 months | 12 months | 12 months |
| Charger | Basic Charger (wired) | Wireless PowerPack | Wireless PowerPack |
| Band | CoreKnit Jet Black | SuperKnit Obsidian | SuperKnit Luxe Obsidian |
| Battery life | 14+ days | 14+ days | 14+ days |
| Sleep, Recovery & Strain; steps & activity; haptic alarm; Women's Hormonal Insights; VO₂ Max & heart rate zones | Included | Included | Included |
| Healthspan / WHOOP Age & Pace of Aging, Stress Monitor, Health Monitor with alerts | Not included | Included | Included |
| Blood Pressure Insights for wellness | Not included | Not included | Included, subject to WHOOP requirements |
| ECG & Irregular Heart Rhythm Notifications | Not included | Not included | Region-restricted; currently unavailable in Singapore |
Upgrade later: ONE with WHOOP 5.0 gives you the same device platform used by Peak. You can upgrade your membership through WHOOP at any time, subject to WHOOP's current upgrade pricing and terms. Moving to Life requires WHOOP MG for its MG-specific features. Do not assume a membership upgrade includes a replacement band or wireless PowerPack; check the upgrade offer before paying.
WHOOP insights are not a substitute for medical advice. Blood Pressure Insights is a wellness feature, not a blood-pressure monitor for diagnosing or managing medical conditions. Women's Hormonal Insights is not intended for conception or contraception. Feature availability and eligibility are controlled by WHOOP.
What billing schedules and payment structures are available?
Bikers.SG local-stock device packages include 12 months of the selected ONE, Peak or Life membership. For direct WHOOP orders, renewal prices, payment options and commitments, check the current terms shown by WHOOP for your account and region.
Which WHOOP features are subject to regulatory restrictions?
ECG, IHRN, and daily blood pressure insights are exclusively supported on the WHOOP MG sensor (WHOOP Life). These features may be geo-restricted in certain countries.
FSA and HSA Compliance
Can US residents use FSA or HSA funds for WHOOP purchases?
| Product | HSA/FSA Eligibility | Notes |
|---|---|---|
| WHOOP One, Peak, or Life Annual Membership | Fully Eligible | Must be paid in full at checkout |
| WHOOP 4.0 Battery Pack | Fully Eligible | Restricted to checkout via Truemed |
| WHOOP 5.0 Wireless PowerPack & Basic Charger | Eligible | Subject to plan administrator confirmation |
| WHOOP Advanced Labs Tests | Fully Eligible | Requires app update (iOS 5.29.1+ / Android 5.425.0+) |
Manual FSA/HSA reimbursement UPC codes
| WHOOP Product | UPC |
|---|---|
| WHOOP One 12-Month | 810114364109 |
| WHOOP Peak 12-Month | 810114364116 |
| WHOOP Life 12-Month | 810114364123 |
| WHOOP 4.0 12-Month | 810114360217 |
| WHOOP 4.0 24-Month | 810114360194 |
| WHOOP 4.0 Battery Pack | 810114360019 |
| WHOOP Wireless Battery Pack | 810114363355 |
| WHOOP Basic Charger | 810114363362 |
Monthly subscription payments are ineligible. Advanced Labs purchases use Truemed receipts, not UPC codes. Tests can only be purchased for the primary account owner.
Membership Upgrades and Downgrades
How does upgrading a WHOOP membership tier work?
You can upgrade your membership through WHOOP at any time, subject to WHOOP’s current upgrade price and terms. This ONE package already includes WHOOP 5.0, the same device platform used by Peak. Do not assume a new device, band or wireless PowerPack is included with a membership upgrade; check the offer shown for your account. Moving to Life requires WHOOP MG for MG-specific features.
Can a member downgrade their WHOOP membership tier?
Downgrades take effect at the end of the current billing cycle. No hardware exchange is required — the member retains their existing device but loses higher-tier feature access.
Cancellation, Refunds, and Membership Pausing
How do I cancel my WHOOP membership?
- Open the WHOOP app → tap More → My Account → Membership.
- Scroll to the bottom and select Cancel Membership.
- Follow the on-screen prompts to confirm.
Cancellation takes effect at the end of the current billing period. Access continues until expiry.
What is WHOOP's refund policy?
WHOOP offers a 30-day return window for new memberships. Cancel within 30 days and return hardware in original condition for a full refund. After 30 days, memberships are non-refundable. Accessories must be unused and in original packaging.
Can I pause my WHOOP membership?
WHOOP does not currently offer a formal pause feature. Cancel before your renewal date to avoid being charged, then re-subscribe when ready. Re-subscribing is treated as a new membership.
What happens to my data if I cancel?
WHOOP retains member data for a period after cancellation. Re-subscribing within the retention window restores historical sleep, recovery, and strain records. Review WHOOP's current privacy policy for up-to-date retention details.
Device Care, Maintenance, and Troubleshooting
How do I clean my WHOOP sensor?
Clean the WHOOP sensor at least 2–3 times per week to prevent dirt and sweat buildup that can affect optical sensor accuracy:
- Remove the sensor from the band clasp.
- Rinse the sensor under warm running water.
- Use a soft cloth or toothbrush with mild soap to gently scrub the optical sensor window and body.
- Rinse thoroughly and pat dry with a lint-free cloth.
- Allow to air dry completely before reinserting into the band.
Do not submerge the sensor in cleaning solutions or use abrasive materials.
Is WHOOP waterproof?
WHOOP 5.0 and WHOOP MG are water-resistant and rated for swimming and showering. The device can be worn in the pool, ocean, or shower without issue. However, avoid prolonged submersion beyond the rated depth, and do not expose the device to high-pressure water jets (e.g., pressure washers).
How do I charge my WHOOP?
WHOOP 5.0 and WHOOP MG charge via the included wireless PowerPack (WHOOP Peak and Life) or wired Basic Charger (WHOOP One). The PowerPack slides onto the sensor while it is still on your wrist, allowing you to charge without removing the device. Charge the PowerPack itself via USB-C.
How long does the WHOOP battery last?
WHOOP 5.0 and WHOOP MG offer 14+ days of battery life on a full charge under typical usage conditions. Battery life may vary based on Bluetooth connectivity, data sync frequency, and ambient temperature.
What should I do if my WHOOP is not syncing?
- Ensure Bluetooth is enabled on your phone and the WHOOP app is running in the background.
- Force-close and reopen the WHOOP app.
- If syncing still fails, restart your phone.
- Check that the WHOOP app is updated to the latest version.
- If the issue persists, perform a device restart by holding the button on the PowerPack or charger for 10 seconds while connected to the sensor.
What should I do if my WHOOP sensor is not tracking accurately?
Inaccurate readings are most commonly caused by a dirty optical sensor window, an improperly fitted band, or wearing the device too loosely. Ensure the sensor sits snugly against the skin, approximately one finger-width above the wrist bone. Clean the sensor window and check that the band clasp is fully locked.
WHOOP Body and Apparel Accessories
What is WHOOP Body?
WHOOP Body is a line of performance apparel designed with integrated pockets and sleeves to hold the WHOOP sensor in alternative wearing positions — including the upper arm, forearm, calf, and torso. WHOOP Body garments allow members to wear WHOOP discreetly during activities where wrist placement is impractical or restricted.
What WHOOP Body products are available?
| Product | Sensor Placement | Best For |
|---|---|---|
| WHOOP Body Any-Wear Sleeve | Upper arm or forearm | General training, CrossFit, combat sports |
| WHOOP Body Performance Shorts | Thigh or hip pocket | Running, cycling, gym |
| WHOOP Body Tank Top | Chest or back torso | Yoga, Pilates, general fitness |
| WHOOP Body Leggings | Calf or thigh | Running, yoga, recovery |
| WHOOP Body Sports Bra | Chest or back | High-intensity training, running |
Does WHOOP Body affect data accuracy?
WHOOP Body garments are designed to maintain consistent sensor contact with the skin. Data accuracy in non-wrist positions may vary slightly compared to standard wrist placement, particularly for heart rate readings during high-intensity activities. WHOOP recommends wrist placement as the primary position for optimal accuracy.
Are WHOOP Body products available through Bikers.SG?
WHOOP Body apparel is not currently stocked by Bikers.SG. These products are available directly through WHOOP's website. For replacement bands and accessories compatible with WHOOP 5.0 and WHOOP MG, visit our WHOOP OEM Replacement Bands collection.
Still have questions? Chat with us — we're happy to help.